Privacy Policy

Introduction

Siding Experts Philly ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you use our services, including:

• Contact Information: Name, email address, phone number, and mailing address when you submit a contact form or request a quote
• Service Requests: Details about the services you're interested in and any messages you send to us
• Communication Records: Records of your correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, referring website, and other browsing behavior
• Location Data: General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfill service requests
• Refer your service request to trusted partner service providers when appropriate (see "Information Sharing" below)
• Send you information about our services, promotions, and updates (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

Information Sharing

We may share your personal information with trusted third-party service providers in our partner network to fulfill your service request. When you contact us through any means (website form, phone, email, or otherwise), you consent to the potential sharing of your contact information and service request details with our partners.

We may also share your information when required by law, to protect our rights, or in connection with a business transfer or acquisition.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for the duration of our business relationship and for a reasonable period thereafter.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We use the following third-party services that may collect information about you:

• Cloudflare Analytics: We use Cloudflare's privacy-friendly analytics to understand how visitors use our website. Cloudflare collects aggregated, anonymized data about website traffic and does not use cookies or track individual users. Learn more at Cloudflare's Privacy Policy.
• Cloudflare Turnstile: We use Cloudflare Turnstile to protect our contact forms from spam and abuse. This service may collect technical information to verify you are a human visitor. Learn more at Cloudflare's Privacy Policy.
• SendGrid: We use SendGrid to send email notifications when you submit a contact form. Your contact information is transmitted to SendGrid solely for the purpose of delivering these emails. Learn more at Twilio's Privacy Policy.

Your Rights (California Residents - CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided below.

Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers (name, email address, phone number, mailing address)
• Internet or network activity (browsing history, website interactions)
• Geolocation data (general location based on IP address)
• Inferences drawn from the above (service preferences, interests)

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: